canada jobs : Customer Relations Associate
jobs in Canada 2013 : canada jobs : Customer Relations Associate
offres d'emplois au Canada 2013 /2013
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Job Title:
Customer Relations Associate
Company:
HGS Canada
Job Location:
Dartmouth, NS
Customer Relations Associates
Why HGS (Formerly OLS)?
We provide an environment where People can share, grow, thrive, and leave at the end of their working day knowing they are appreciated. We opened our first site in Prince Edward Island and are now one of the largest contact centre companies in Canada. We provide World Class Customer Care and Technical Support to marquis clients within the Communications, Technology and Financial industries. Although we are a growing organization, we have built our foundation on being the best, not the biggest. We know our company is only as good as the people who represent us, which is why we place so much emphasis on the support and training of our employees. That means creating a comfortable working atmosphere where you can be yourself and feel respected. Why not give us a call or drop in for an informal chat.
What does HGS (Formerly OLS) offer?
Guaranteed Full-Time hours
$11.00 per hour
Excellent commission opportunities
An outstanding rewards and recognition program
A Comprehensive benefits plan
A friendly compassionate working environment
Career growth…over 90% of our team leaders, managers and site directors started out as associates
Competitive compensation package
A stable and supportive workplace
The Job
Customer Relations Associates (CRA) are individuals committed to providing outstanding customer service support and thrive in a challenging work environment. After completion of extensive training the CRA will support customer satisfaction by providing friendly customer service and accurate information through superior listening skills and first contact resolution. The CRA will respond, investigate and resolve inbound customer inquiries.
The Qualifications
High school diploma (equivalent) or a combination of high school and relevant experience
Experience in a customer service environment preferred
Cross selling or up-sell experience preferred
Contact centre experience is considered an asse
tProficient computer skills
Detail oriented, adaptable, personable, and reliable
Excellent verbal and written communication skills
Flexibility to work various shifts in a 365 day per year environment
Must be self-motivated
Positive attitude and proven ability to work effectively without direct supervision
Effective listening skills and adept at understanding customer needs
Proven success providing excellent customer service
Satisfactory Criminal Record Check required.
To Apply:
It’s easy to apply - create a profile and upload your resume atI look forward to hearing from youكود:http://teamhgs.com
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